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are these reusable? or for one time use
Hi Kandy, the kit includes 7 condom catheters. The bag, the hose, and the straps are reusable but the condom catheters should be disposed after using them. Thanks for your question!
I just ordered a Stadium Pal kit, but the credit card I used has a different billing address from my shipping address. I can not find a way to contact you on your web site. Please contact me so I can give you the correct information. Thank you.
Hi Wendel, thanks for the order. We are contacting you immediately to fix this issue.
I’m having a problem with the new collection bags (2) developing leaks in the bag wall. I’d like to use the older version that is stronger as I’m an active individual. Are they still available ? If they are please supply them in my current order in place of the newer model. Thank you. R Hagerty
Hi Robert, I apologize for the delayed response. You can find more collection bag options on our other website: BioRelief.com.
Where is the company located? How long does shipping usually take?
Hi Laurence, we are located in south Florida. We offer standard (3-7 days), 2-day, and next day shipping for order in the USA.
My bags that I’m getting lately from you guys are leaking what are you doing about it.
Hi Esequiel, we apologize for this problem you are experiencing. Please call our customer support team to get a replacement. Also, we would like to better understand where is the leaking happening. Phone number: 1-877-782-3675 Thanks. StadiumPal Online Support
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